Questions about Supper Radio? You're in the right place. Browse the topics below or reach out and we'll get back to you.
Getting started
Supper Radio is an iOS app that helps you tell family stories and turn them into custom songs. Download the app, sign in with your phone number, and pick a story prompt on the Create tab. A subscription unlocks song credits—60 custom songs per month or 15 per week, depending on your plan.
Your account
Sign in with your US phone number and the verification code we text you. Set your name anytime from Account → Profile. To delete your account, go to Account → Profile and tap Delete Account.
Telling your story
Tap a prompt card on Create to start. You'll have a live voice conversation with our AI interviewer—speak naturally and answer its follow-up questions. Tap Finish when you're done. If the app can't hear you clearly, try a quieter space and check that microphone access is enabled in Settings.
Making your song
After your conversation, choose a genre, title, vocal style, and tone on the design screen, then generate your song. Processing usually takes a few minutes. Finished songs appear in your Library, grouped by story. If a song isn't quite right, you can remix or edit it—or start a new conversation on another prompt.
Sharing
Tap Share on any song to send a link. Anyone with the link can listen at share.supperradio.com. Share links are public—there is no separate family library or invite list in the app. Only send links to people you're comfortable hearing your song.
Subscription & credits
Creating songs requires an active subscription and available credits. Your remaining credits appear on your membership card in Account. Manage or cancel your plan from Account → Manage subscription. If you've switched devices or reinstalled the app, tap Restore Purchases at the bottom of the Account screen.
Troubleshooting
Most issues clear up with a quick refresh: force-quit the app, reopen it, and check that you're on the latest version. For playback problems, confirm you have a stable internet connection. For subscription or credit issues, try Restore Purchases or Manage subscription in Account. Still stuck? Send us a note with your device model and what you were trying to do—we read every message.
Contact us
Can't find what you need? Email help@supperradio.com and we'll respond within one to two business days. Include the phone number on your account, your device model, and a short description of the issue so we can help faster. You can also send feedback from the app (Account → Send feedback), which goes to feedback@supperradio.com.